Privacy Policy

Last updated: January 2024

Introduction

Wind Grove is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect data when you use our website and services.

By using our website or submitting enquiries through our forms, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, including:

• Name and contact details (email address)
• Travel preferences and requirements
• Enquiry details and correspondence
• Payment information when making bookings

We also automatically collect certain technical information when you visit our website:

• IP address and browser type
• Pages visited and time spent on site
• Referring website address
• Device information

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide travel services
• Process bookings and payments
• Send relevant travel information and updates
• Improve our website and services
• Comply with legal obligations

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual necessity: to fulfil bookings and provide services you have requested
• Legitimate interests: to improve our services and maintain business operations
• Consent: where you have given explicit consent for specific purposes
• Legal compliance: to meet regulatory and legal requirements

Data Sharing

We may share your information with:

• Travel suppliers (airlines, hotels, tour operators) necessary to fulfil your booking
• Payment processors to complete transactions
• Professional advisers and insurers
• Regulatory authorities when required by law

We do not sell your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfil the purposes outlined in this policy. Booking records are retained for seven years to comply with financial and regulatory requirements.

Your Rights

Under data protection law, you have rights including:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure in certain circumstances
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise these rights, please contact us using the details below.

International Transfers

When you book travel outside the UK and European Economic Area, we may need to transfer your data to suppliers in those destinations. We ensure appropriate safeguards are in place to protect your information during such transfers.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this policy regularly.

Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact:

Wind Grove
47 Cathedral Road
Cardiff, CF11 9HB
United Kingdom

Email: [email protected]